How can we help?

Browse our help articles by topic.

Top articles

What is Wizard Perks?

A bit about who we are, and how our service works.

Who can join the wireless plan?

Who and who isn't eligible to switch to our wireless plan.

How the wireless plan works

Your service runs on the T-Mobile network, but billing and support go through us.

The hotspot add-on

30GB of high-speed hotspot, upgraded international roaming, and in-flight connection for your line.

Troubleshooting eSIM activation

Advice on how to fix most eSIM hiccups.

iMessage isn't working after my switch

Troubleshooting iMessage after a switch.

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Help | Wizard Perks