How to get help with your service

All support for your wireless service goes through Wizard Perks directly. We manage your account end to end, so we're the fastest — and only — path to getting anything fixed.

How to reach us

Email us at support@wizardperks.com. A real person on our team reads it and takes it from there.

To help us move fast, include:

• Your phone number on the plan
• What's happening, in a sentence or two
• A screenshot if there's an error message — exact wording matters
• For device issues, your IMEI and EID (here's how to find them)

Why not a T-Mobile store?

Your service runs on our business account with T-Mobile, which means retail T-Mobile stores and T-Mobile customer care can't look up your account, no matter how nicely you ask. A store visit ends with "we can't find your account" — a note to us ends with the problem solved. More on that in why you can't use the T-Mobile app.