Resetting your voicemail password

Forgot your voicemail password? No problem — we reset it for you. This is one of those things that happens on the carrier side, and since Wizard manages your service, the carrier side is us.

How to get it reset

Email support@wizardperks.com with:

• Your phone number on the plan
• A note that you need a voicemail password reset

We'll take care of it and confirm when it's done. Then open the Phone app's Voicemail tab and set a new password when prompted.

What not to bother with

• Don't call T-Mobile or visit a store — retail T-Mobile can't access accounts on our plan, so it's a dead end. (Why that is.)
• Don't factory reset anything — the password lives on the network, not your phone.

While you're here

If your voicemail is misbehaving in other ways — not answering calls, no visual list, greeting vanished — a restart plus a carrier settings update check fixes most of it, and the voicemail setup guide covers the rest.