Cancel your plan

Sorry to see you go — and we'll make leaving easy. Cancellation is handled by our team directly, and one detail matters enormously: what happens to your number.

How to cancel

Email support@wizardperks.com and tell us you'd like to cancel. We'll confirm the details, close things out, and stop billing. No retention gauntlet, no hold music.

First, decide about your number

• Keeping your number? Set up service with your new carrier and transfer the number there before we cancel anything. When they request the port, ask us for the transfer details they'll need — we'll hand them right over. Once the port completes, your line with us closes automatically. A number cancelled before it's transferred is usually gone for good — the same rule that protected your number when you joined, now in reverse.
• Don't need the number? Then it's simple — say the word and we'll close the account.

Loose ends worth tying

• Voicemails don't survive cancellation — save anything you care about first.
• No final invoice — billing stops the moment we close the account. Your lines are already paid through the end of the current period, and that remaining time isn't refunded.
• Not leaving, just trimming? Removing one line while keeping the rest is its own simpler thing.

If something drove you to this

If a billing surprise or service issue is behind the cancellation, give us one email's worth of a chance to fix it — refunds and service issues are usually solvable. And if it's simply time, no hard feelings — we'll get you out clean.