How to remove a line

Dropping a line from your account is handled by our team — one note to us and we close it out properly.

How to remove a line

Email support@wizardperks.com with:

• The phone number of the line to remove
• Whether the number should be kept — see below before you answer this one

We'll confirm and take care of the rest. Billing for that line stops once the removal is processed — the line was already paid through the end of the current period, that remaining time isn't refunded, and your next invoice simply comes in lower.

Before you pull the trigger

• Want to keep the number? Don't remove the line yet. If the number is moving to another carrier, complete that transfer first — the new carrier ports it out, the line closes naturally, and the number survives. Removing the line before porting can lose the number permanently, the same rule as when you joined.
• Deleting the eSIM from the phone does not cancel the line. Removing the plan in your phone's settings only clears it from that device — the line stays active and billable until we close it on the account. If you're done with a line, tell us; don't just delete it from the phone.
• Voicemails on that line don't survive its closure — save anything worth keeping.

Removing your last line?

If you're winding down the whole plan, that's a cancellation — same easy process, slightly different checklist.