August 19, 2026
Request a refund
Think a charge isn't right? Reach out with the details.
See a charge that doesn't look right? Tell us — we review every refund request with a human, and if something's wrong, we make it right.
How to request one
Email support@wizardperks.com with:
- The charge in question — the amount and date, or a screenshot of the invoice line.
- Why it looks wrong — a sentence is plenty.
- Your phone number on the plan, so we can find your account fast.
We'll look into it and get back to you with either a refund or a plain-English explanation of what the charge was. Sometimes it's a genuine error; sometimes it's a first-invoice activation fee or a tax line that just needed decoding.
One heads-up: activation fees are one-time charges that cover provisioning your line on the network, and they're non-refundable. That work happens the moment the line is set up.