Bring your number with you

Keeping your number when you switch is called "porting," and it's the default way to join Wizard. You hand us a few details, we submit the transfer, and your number follows you — no one you know has to update a thing.

How porting works

Your phone number isn't owned by your old carrier — it's yours, and carriers are required to release it when you move. The port is the formal handoff: we request your number from your old carrier, they verify the request against their records, and the number goes live on your new Wizard line.

What we need from you

1. Account number from your old carrier — where to find it
2. Number Transfer PIN — how to get one
3. Billing zip code — specifically for your permanent address

We'll also ask for your phone's IMEI — a 15-digit ID number unique to your device (dial *#06# to see it, or follow this guide). It tells the network exactly which phone to activate your service on.

The two rules of a smooth port

• Details must match exactly. A middle initial your old carrier has that you didn't give us, an old billing address, an expired PIN — small mismatches are the number one cause of delays.
• Don't cancel your old service. The port itself closes your old line when it completes. Cancelling early can cost you the number.

Most ports complete by the next business day — here's the full timeline. Rather skip all this? You can start fresh with a new number instead.